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Solutions to common failures in the Monarch system

Nov 28, 2018

One. Q: Why does the main control board always display 888 after power-on?

A: After the power is turned on, the main control board always displays 888 because the program initialization is unsuccessful.

1. Power off, re-power on after the discharge is complete;

2. Check if the main control board J9 J10 has jumpers at the same time;

two. Q: Why is the display still not displayed after the external board is connected?

A: It is caused by a mistake in the communication. Check parameters F5-33, F5-33 bit0=1;

three. Q: Why does the external signboard only display the floor without the maintenance sign and direction arrow?

A: It is caused by a mistake in the communication.

1. Check parameters F5-33, F5-33 bit0=1;

2. Check parameters F5-33, F5-33 bit3=0;

four. Q: Why does the elevator switch to normal and the elevator does not return to the leveling floor to open the door immediately?

A: The signal in the door area is abnormal.

1. Check if the door zone signal is valid when the elevator is in the non-door zone;

2. If the door zone signal sensor is not used, has the door zone detection been set; if it is set, please cancel it.

Set F5-02=00.

Fives. Q: Why does the automatic rescue drive open without opening the floor?

A: Because the door area signal is wrong.

1. Check if the door zone signal is valid when the elevator is in the non-door zone;

2. If the door zone signal sensor is not used, has the door zone detection been set; if it is set, cancel it and set F5-02=00.

six. Q: Why does the fire door not open after returning to the base?

A: The door open signal is wrong.

The F5-35 monitors whether the door open signal works normally, and 1:C lights up after the door is opened.

1. If the signal is not normal, please check the door open parameter setting F5-25. (Except for the TD3200 door controller, when using other models of door controllers, the F5-25 should be set to 64).

2. Whether the door is in place or not has been connected to the door.

3. Whether the door opener can output the door open signal when the door is opened. (The signal can be monitored by the door controller or measured using a tool).

Seven. Q: Why does the elevator run on every floor without any instructions?

A: The answer is the same as above.

Eight. Q: After the self-learning of the hoistway, the system runs directly from the maintenance to the normal operation and then runs directly to the base station. And outside the move.

A: You can monitor the fire signal or lock the ladder signal through F5-35, and you may enter the fire or lock the ladder.

nine. Q: Why is the rectifier bridge of the brake circuit vulnerable to damage?

Answer: The rectifier bridge is damaged due to the reverse impact when the brake is released. An absorption device can be added to the brake coil: detailed connection and specifications

ten. Q: Why is the elevator running process seriously jittery?


1. Check if there is any problem with the mechanical installation, such as if the guide shoe is too tight;

2. If it is a synchronous motor, try to modify parameters F2-06 and F2-07 (increase F2-06, decrease F2-07);

3. Perform motor self-learning again.

XI. Q: Why is the leveling accuracy not good?


1. Check the installation position of the leveling board;

2. Refer to the manual parameter description section F4-00.

Twelve. Q: Why is it good to be good at leveling, suddenly going up and down?

A: In the case of ensuring that the level sensor is installed correctly:

1. Re-run the motor self-learning;

2. If it is a synchronous motor, replace the encoder and re-run the motor self-learning;

3. If it is an asynchronous motor, try reducing the value of the no-load current F1-10 to 80%.

Thirteen. Q: When the elevator is at the end station, it can't run normally or overhaul. The brake can be opened, and the encoder is reported after a few seconds.

Faults such as obstacles or overcurrents?


1. Eliminate mechanical failures;

2. Perform motor self-learning again and perform self-learning of unloaded motor if necessary.

14. Q: Is the motor with load self-learning unsuccessful?

A: Remove the load on the motor and re-run the motor.

Fifteen. Q: According to the maintenance up, the elevator goes up; according to the maintenance down, the elevator goes up, how to solve it?

A: Please refer to the parameter explanation section F2-10 of the commissioning manual.

XVI. Q: The encoder pulse is monitored by parameter F4-03. When the elevator goes up, the pulse decreases, while the elevator goes down.

Increase, how to solve?

A: Please refer to the parameter explanation section F2-10 of the commissioning manual.

Seventeen. Q: The elevator suddenly decelerates when it runs to the end station, and then runs to the door zone at the leveling speed.

A: Check the end station's level 1 forced deceleration switch. When the elevator is running to level 1 forcing, the switch should remain open

State, if the switch is closed again because the switch is not pressed into place, the elevator will suddenly decelerate.

18. Q: After the analog load cell is installed, there is no value for F8-05.


1. Check that the wiring is correct (24V-Ai-M, red-brown-black);

2. Check the distance from the load cell to the magnetic steel sheet, which should be 25~35mm when it is empty;

3. Try aligning the sensor with the other side of the magnet.

Nineteen. Q: The synchronous machine uses the SinCos encoder to start up or fall too hard.


1. Check the parameter settings, F8-01=2, F3-19=0.6;

2. Adjust F8-02, F8-03 according to the manual.

twenty. Q: The asynchronous machine oscillates at high speed and oscillates when decelerating. It reports E06 failure and the leveling is not good.

A: Set the asynchronous machine's no-load current to 40% of rated current resolution.

Twenty-one. Q: There is occasional static electricity on the car.


1. Please check if the grounding wire of the live device on the car is connected, such as: door machine, car lighting, fan, etc.;

2. Please check if the ground wire of the car top junction box to the control cabinet is connected (the accompanying cable).

twenty two. Q: The E35 is faulty after power-on.

A: When the system has no layer height data, it will display E35 after power-on.

After the hoistway learns, the E35 will disappear automatically.

twenty-three. Q: The elevator is closed when the door is closed or when it is running.

A: You can try to disconnect the power of the door controller to determine whether the problem is caused by mechanical or electrical causes.

1. If the power of the door controller is disconnected, it can be confirmed that the mechanical cause is caused, and the mechanical problem is eliminated.

2. If it does not occur after disconnecting the power of the door controller, it can be confirmed that it is caused by electrical reasons. Please try to switch the lighting circuit main switch

Twenty-four. Q: Overcurrent fault E02, E03, E04.

Answer: When the current recognized by the inverter is greater than the overcurrent point, an overcurrent fault is reported.

1. Check the output side of the inverter and check whether the contactor is normal.

2. Check that the power line is damaged by the surface layer, whether there is a possibility of short circuit to the ground, and whether the connection is secure;

3. Check if there is copper wire on the motor side terminal;

4. Check if the motor is short-circuited or grounded;

5. Check if the star contactor causes a short circuit in the inverter output;

6. Check if the motor parameters match the nameplate;

7. Re-run the motor parameter self-learning;

8. Check if the brake has been continuously opened before the fault is reported and is fully opened;

9. Check for mechanical jams;

10. Check that the balance factor is correct;

11. Check that the encoder related wiring is correct and reliable.

The asynchronous motor can try to open the loop and compare the current to determine whether the encoder is working properly.

12. Check if the number of pulses per revolution of the encoder is correct;

13. Check whether the encoder routing is independent of the pipe, whether the wiring distance is too long; whether the shielding layer is grounded at one end;

14. Check whether the encoder is installed reliably, whether the rotating shaft is firmly connected to the motor shaft, and whether it is stable during high-speed operation;

15. Check if the UPS feedback is valid in the state of non-UPS operation; (E02)

16. Check if the acceleration and deceleration are too large; (E02, E03)

twenty five. Q: Overvoltage faults E05, E06, E07.

Answer: Overvoltage fault is reported when the DC bus voltage of 380V inverter is greater than 800V; overvoltage fault is reported when the DC bus voltage of 220V inverter is greater than 400V.

1. Check the input voltage; observe whether the bus voltage is normal, and whether it rises too fast during operation;

2. Check the balance factor and the weight on both sides of the motor is too large;

3. Check the brake resistor wiring for damage, whether there is grounding, and whether the wiring is secure;

4. Measure whether the resistance of the braking resistor matches the nameplate of the braking resistor;

5. If using an energy feedback device, check that the energy feedback device is being used correctly.

Twenty-six. Q: Encoder signal check is abnormal E17.

A: E17 is an ABCD phase check fault when using a Sincos encoder. Please check:

1. Check if the encoder is normal;

2. Check that the encoder wiring is reliable and normal;

3. Check if the PG card connection is correct.

4. The control cabinet and the host are grounded properly.

Twenty-seven. Q: Motor self-learning failure E19.


1. Check if the motor parameter input is correct;

2. Check the motor leads;

3. Check the rotary encoder wiring and confirm that the number of pulses per revolution is set correctly;

4. When performing no-load self-learning, check if the brake is open;

5. When the synchronous machine performs self-learning with load, please ensure that the maintenance operation button is released after the motor self-learning is finished.

6. When the synchronous machine with load self-learning is unsuccessful, please try to perform self-learning without load.

Twenty-eight. Q: Encoder failure E20, E38

A: 1. Whether the synchronous machine F1-00 is set correctly;

2. Check if the F0-00 setting is closed loop control;

3. Check the encoder wiring;

4. Check for encoder pulse input (monitored by F4-03);

5. The encoder pulse direction is wrong (monitored by F4-03, F4-03 increases when going up, and decreases when going down);

6. Check if there is any mechanical jam in the operation;

7. Check if the brake is open during operation;

8. In the case of a synchronous machine, check that the encoder angle is correct and try to re-learn the motor.

Twenty-nine. Q: Leveling signal anomalies E22.

A: The leveling and door area signals are stuck or disconnected.

1. Check whether the upper and lower leveling and door zone parameter settings are consistent with the actual sensor usage;

2. Check whether the level sensor installation and the leveling board are in place, and the leveling board needs to reach or exceed in the horizontal direction.

The red mark on the leveling sensor.

thirty. Q: Abnormal elevator position fault E30.


1. The position of the encoder feedback during the operation of the elevator is abnormal. Please check the encoder circuit.

2. During the operation of the elevator, the leveling signal appears to be stuck;

3. Large wire rope slippage occurs during elevator operation, resulting in abnormal elevator position;

4. During the automatic operation of the elevator, the leveling sensor signal has not been received beyond the time range set by F9-02.

thirty-one. Q: Abnormal elevator speed failure E33.

Answer: The actual speed of the elevator automatically runs faster than the maximum running speed of 1.15 times, and the speed of the low speed inspection and operation is super.

An E33 fault will occur if the set speed is 1.2 times or during the automatic operation.

1. Check if the motor parameter settings are correct;

2. Check the encoder circuit, including cable connections, for interference, etc.

3. Check the encoder angle F1-06 and F1-08 are correct, check the encoder cable connection, you can try to

New motor self-learning.

4. E33 failure when the elevator starts

Thirty-two. Q: Self-learning failure of elevator shaft E35.

Answer: If the running contactor is not closed, report No. 35 fault check:

1. Whether the next pole forced deceleration is effective;

2. Whether the current floor F4-01 is 1;

3. Whether the maintenance switch can be in the inspection state and can be inspected and operated;

4. Whether F0-00 is 1;

The operating contactor is just sucked and reported. 35 Fault:

Check if the inspection switch is in the inspection state, if it is not the inspection status, report it to the fault immediately;

When the first leveling position is encountered, 35 failure:

(1.F4-03 Whether to increase when going up, down to decrease, if not, please refer to F2-10 to modify;

(2. The leveling sensor signal is flashing, please check if the board is installed in place;

Report during operation 35 Failure:

91. Check if the running timeout, the running time exceeds the time protection F9-02, still has not received the leveling signal, one

Report the fault immediately at the time;

(2. If the learned floor distance is less than 50cm, report the fault immediately. In this case, please check the board installation of this layer.

Or check the sensor;

(3. The maximum floor F6-00 setting is too small, which does not match the actual situation;

Run to the top:

(1. The upper level forced deceleration is valid and judged when going to the door area, the number of floors learned is set by F6-00 and F6-01

Whether the number of floors is equal;

(2. Check if the number of inserted boards caused by the leveling board is not installed and the F6-00 and F6-01 are set.

Not matched;

(3. Report the fault when the total height of the lift height learned is less than 50cm;

When the power is turned on, the fault is reported:

If the length of the upper detection board is 0, the fault is reported.

Thirty-three. Q: Running contactor feedback fault E36.

Answer: The running contactor and motor thermal protection are input to the X6 point after the normally closed series.

1. Before the operation, the thermal protection switch is disconnected and reported to E36 fault to check whether it is a thermal protection action;

2. The contact point of the running contactor before operation should be kept closed; during operation, the contactor of the running contactor is disconnected and the X6 point is valid.

Thirty-four. Q: Brake feedback abnormality E37.

Answer: If the brake output is inconsistent with the feedback signal, it will report E37 fault. The brake contactor feedback is connected to the X7 after the normal closed point is connected in series.

1. Check if the brake coil and feedback contact are normal;

2. Check if the power supply of the brake coil control circuit is normal;

3. Check if the X7 point parameter (F5-07) setting is correct;

4. Check that the brake contactor and its feedback contact are functioning properly.

Thirty-five. Q: Why is the general report E53 fault?


1. After detecting that the door is in place, the door lock input point is still open. Door lock may be shorted

2. Check that the FE-33=34 door open signal is valid, but the door open signal will still be output.

A, there is a problem with the door opening wiring.

B, test set FE-33=32 to see if the door can be opened normally. If there is a problem with the door wiring, or if there is a problem with the F5-25 setting.

C, Supplementary note: Since FE-33=34 is set, the door is opened in place. If there is a problem with setting F5-25 to open the door, open the door as usual.

D, E53 is reported when the elevator starts, indicating that the door open wiring and F5-25 menu settings are inconsistent. It is considered that the detected limit is valid and the door lock is open (think shorted).

Thirty-six. Ask why the E17 is faulty or has a flying phenomenon when it is powered on.

Answer: The elevator can run normally, but it will report E17 fault when it is powered on again after power off.

The reason is that the encoder does not pass the check after power-on.

After power-on, the system reads the encoder angle data (that is, the FA-03 data stored at power-off) from F1-07, and reads the angle data of the current encoder through the voltage conditions of C and D; if the two are different If it is not large, use the data of F1-07. If the difference is more than 30 degrees, the system selects the angle judged by the CD voltage. If the calibration process is disturbed or the cable is faulty, the system reports E17 and the speed of the car. The internal encoder angle is too far from the actual angle.

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